What calls are for
A question about the difference between a bundle and credit, the purpose of a PAC or the meaning of fair use fits this service. We explain general information; we cannot retrieve the terms of a private account.
We do not process orders, upgrades, payments, refunds, cancellation or complaints on someone’s behalf. There is no WhatsApp service or document upload.
Before sharing information
Keep account passwords, security codes, payment information and identity documents private. None is needed to explain a term. A disputed bill or lost account requires the official provider’s authenticated support process.
Your own telephone provider determines the charge for calling the displayed geographic number. It is not presented as a freephone number. No staffed opening hours or response-time guarantee are stated.
Privacy and urgent matters
Ask about call recording and retention before sharing personal information. The website code cannot establish those operational practices, and the privacy notice explains that limit.
For emergencies, fraud or urgent restoration of a service, use the appropriate official route. A guidance publication cannot intervene in those systems.